SALEBOT WEBSITE AND SERVICE TERMS OF USE
Revision of July 13, 2026 Published at: https://salebot.com.ua/en/terms-of-service
Language notice. This English translation is provided for convenience only. In case of any discrepancy between the English translation and the Ukrainian original, the Ukrainian version prevails. The legally binding Ukrainian version is available at https://salebot.com.ua/terms-of-service.
These Terms of Use (hereinafter — the "Terms", the "Rules") govern the procedure for accessing and using the website https://salebot.com.ua and the SaleBot service. The Terms are an integral part of the Public Offer (Service Agreement) and apply together with the Privacy Policy. In case of any discrepancy between these Terms and the Public Offer with respect to paid services, the Public Offer shall prevail.
1. GENERAL PROVISIONS
1.1. These Terms constitute a public proposal of Individual Entrepreneur Mykhailo Ihorovych Fiialka (hereinafter — the "Contractor", the "Administration", "we") regarding the procedure for using the SaleBot website and service by any person who accesses the website (hereinafter — the "User", "you").
1.2. By starting to use the website (browsing pages, registering, using the functionality), the User confirms that they have read these Terms and the Privacy Policy and agree to comply with them. If the User does not agree with the Terms, they must cease using the website and the Service.
1.3. The SaleBot Service / Platform — software (a SaaS platform) available at https://salebot.com.ua that allows creating and managing chatbots for the Telegram and Viber messengers with online store functionality (catalog, cart, payment, delivery), mailings, promotions, and automation.
1.4. These Terms may be supplemented by separate rules for specific sections or functions of the Service; such rules form part of these Terms.
2. ACCESS TO THE WEBSITE AND ACCOUNT
2.1. Part of the information on the website is available without registration. To use the functionality of the Service, the User creates an Account, providing accurate and up-to-date information.
2.2. The Service may be used by a person who has reached the age of 18 years and has the necessary scope of civil legal capacity, and on behalf of a legal entity or individual entrepreneur — by a duly authorized person.
2.3. The User is solely responsible for:
- maintaining the confidentiality of the login, password, and other authentication data;
- all actions performed under their Account;
- immediately notifying the Contractor of any unauthorized access to the Account (by email to info@salebot.com.ua).
2.4. One User may create several Projects within their Account and grant access to a Project to other users. The User who granted access bears responsibility for the actions of invited users within the Project.
2.5. The Contractor has the right to suspend or block the Account in case of violation of these Terms, the Public Offer, or the law (Section 5).
3. RULES FOR USING THE SERVICE (ACCEPTABLE USE)
3.1. The User undertakes to use the Service exclusively for lawful purposes, in accordance with these Terms, the Public Offer, the rules of the Telegram and Viber messengers, the requirements of the payment provider, and the applicable legislation of Ukraine.
3.2. The User is prohibited from, in particular:
- distributing through bots unlawful, fraudulent, or misleading content, as well as content that infringes intellectual property rights or other rights of third parties;
- carrying out unauthorized mass mailings (spam) that violate the rules of the messengers or the legislation on advertising and personal data protection;
- offering or selling through bots goods/services whose circulation is restricted or prohibited by the legislation of Ukraine (weapons, narcotic substances, counterfeit goods, etc.);
- uploading or distributing malicious software, viruses, or scripts that disrupt the operability of the Service;
- taking actions aimed at circumventing technical restrictions, Plan limits, the billing system, or the security measures of the Service;
- performing automated data collection (scraping), load testing, or attempts at unauthorized access to the systems of the Contractor or other Users;
- using the Service for actions that cause harm to the Contractor, other Users, or third parties, or that discredit the Service.
3.3. The User is solely and fully responsible for:
- the content of their bots, mailings, and materials placed in the Service;
- the goods and services they offer and sell to End Customers through the bot;
- the fulfillment of obligations to End Customers;
- compliance with the legislation on advertising, consumer protection, and personal data protection with respect to their own End Customers.
3.4. Role of the Contractor. The Contractor provides only a platform-tool and is not a party to the transactions between the User and their End Customers. The Contractor does not control and is not obliged to review the content of the User's bots, and is not responsible for the goods, services, prices, or the fulfillment of the User's obligations to End Customers.
4. INTELLECTUAL PROPERTY
4.1. All intellectual property rights to the SaleBot Platform, its program code, design, interfaces, databases, texts, graphic elements, and trade designations belong to the Contractor or are used by the Contractor on lawful grounds.
4.2. The User is granted a non-exclusive, non-transferable right to use the Platform within the functionality of the selected Plan and for the duration of the access/Subscription, exclusively in the manner provided for by the functionality of the Service.
4.3. It is prohibited to copy, reproduce, decompile, modify, distribute, or create derivative products based on the Platform without the written consent of the Contractor, except in cases expressly permitted by law.
4.4. User Content. Materials that the User uploads to the Service (texts, images, products, bot settings) remain the property of the User. The User grants the Contractor a non-exclusive right to process, store, and reproduce such content exclusively for the purpose of providing the Service. The User warrants that they hold the necessary rights to the uploaded content.
5. SUSPENSION AND TERMINATION OF ACCESS
5.1. In case of the User's violation of these Terms, the Public Offer, or the law, the Contractor has the right, without the User's prior consent, to:
- issue a warning;
- restrict or suspend access to certain functions or to the Service as a whole;
- in case of gross or repeated violations — block the Account and terminate the Agreement unilaterally with notification of the User.
5.2. In case of termination of access through the User's fault as a result of their violation of the Terms, funds for the remaining unused period are not refunded.
5.3. The User has the right to stop using the Service at any time by cancelling the Subscription and/or deleting the Account. The refund procedure is defined by the Public Offer; the procedure for storing and deleting data is defined by the Privacy Policy.
6. SERVICE AVAILABILITY AND DISCLAIMER OF WARRANTIES
6.1. The Service is provided on an "as is" and "as available" basis within the functionality of the selected Plan. The Contractor makes reasonable efforts to ensure the uninterrupted operation of the Service but does not guarantee its uninterrupted and error-free operation.
6.2. The Contractor has the right to carry out scheduled technical and maintenance work, notifying about it in advance where possible. The time of scheduled work is not considered improper provision of the service.
6.3. The Contractor is not responsible for unavailability or failures caused by the actions or inaction of third parties (the Telegram and Viber messengers, the LiqPay payment provider, the hosting provider, telecommunications operators), as well as circumstances beyond the Contractor's reasonable control.
6.4. The limitation of the Contractor's liability, the compensation procedure, and force majeure are defined by the relevant sections of the Public Offer.
7. LINKS TO THIRD-PARTY RESOURCES
7.1. The website and bots may contain links to third-party resources (messengers, payment pages, Users' websites). The Contractor does not control such resources and is not responsible for their content, availability, or privacy policy.
8. PERSONAL DATA AND COOKIES
8.1. The procedure for processing personal data, as well as the use of cookies, is defined by the Privacy Policy published at https://salebot.com.ua/en/privacy-policy (use of cookies — Section 7 of the Policy). The Privacy Policy is an integral part of these Terms.
9. CHANGES TO THE TERMS
9.1. The Contractor has the right to unilaterally amend these Terms. The new revision is published at https://salebot.com.ua/en/terms-of-service with an indication of its effective date.
9.2. The Contractor notifies Users of material changes by means of the Service and/or by email. Continued use of the website and the Service after the changes take effect constitutes the User's consent to the updated Terms.
10. DISPUTE RESOLUTION AND GOVERNING LAW
10.1. These Terms are governed by and construed in accordance with the applicable legislation of Ukraine.
10.2. All disputes shall be resolved through negotiations. If no agreement is reached, the dispute shall be referred to the competent court in accordance with the legislation of Ukraine.
11. CONTACTS AND REQUISITES
Individual Entrepreneur Mykhailo Ihorovych Fiialka
- Individual Taxpayer Number (RNOKPP): 3036817337
- Address: 8 Ivana Mazepy St., Yastrubove village, Ternopil district, Ternopil region, 47661, Ukraine
- Email: info@salebot.com.ua
- Website: https://salebot.com.ua
- Taxation system: single tax, Group 3, 5% rate, not a VAT payer