PRIVACY POLICY
Revision of July 13, 2026 Published at: https://salebot.com.ua/en/privacy-policy
Language notice. This English translation is provided for convenience only. In case of any discrepancy between the English translation and the Ukrainian original, the Ukrainian version prevails. The legally binding Ukrainian version is available at https://salebot.com.ua/privacy-policy.
This Privacy Policy (hereinafter — the "Policy") sets out the procedure for the processing and protection of personal data of users of the SaleBot service and has been developed in accordance with the Law of Ukraine "On Personal Data Protection" No. 2297-VI. The Policy is an integral part of the Public Offer (Service Agreement) and applies together with the Terms of Use.
1. PERSONAL DATA CONTROLLER
The controller of personal data (hereinafter — the "Controller", "we") is:
Individual Entrepreneur Mykhailo Ihorovych Fiialka
- Taxpayer Registration Number (RNOKPP/TIN): 3036817337
- Address: 8 Ivana Mazepy St., Yastrubove village, Ternopil district, Ternopil region, 47661, Ukraine
- Email for inquiries regarding personal data processing: info@salebot.com.ua
- Website: https://salebot.com.ua
By using the SaleBot service (hereinafter — the "Service"), you (hereinafter — the "User", "data subject", "you") agree to the terms of this Policy.
2. CATEGORIES OF PERSONAL DATA PROCESSED
2.1. We process the following categories of the User's data:
- identification and contact data: name (and/or name of the individual entrepreneur/company), email address, phone number;
- Account data: login, hashed password, settings, history of actions in the Service;
- payment data: transaction identifiers, payment status, payment token, last digits and type of the card. We do not store and have no access to the full payment card number, expiry date, or CVV — such data is processed exclusively by the payment provider;
- technical data: IP address, device and browser data, cookies, data on the use of the Service;
- data on consent to legal documents: the revision of the accepted documents, date and time of acceptance, IP address, and browser data — stored as evidence of consent in accordance with the Law of Ukraine "On Electronic Commerce" No. 675-VIII;
- data for requisites (for B2B): requisites of the individual entrepreneur/legal entity, where invoicing is required.
2.2. Data of the User's End Customers. Through bots created by the User, data of end users of messengers (Telegram/Viber identifiers, name, contact details, contents of orders, etc.) may be received by the Service. With respect to such data, the User is the controller, and SaleBot acts as a processor that processes such data on the User's instructions and in the User's interests solely for the purpose of providing the Service. The User is solely responsible for having the legal grounds to process the data of their End Customers.
3. PURPOSES AND LEGAL BASES OF PROCESSING
3.1. We process personal data for the following purposes and on the following bases:
| Purpose of processing | Legal basis |
|---|---|
| Providing access to the Service, performance of the Agreement, support, settlements | Necessity for the performance of a contract — para. 3, part 1, Art. 11 of Law No. 2297-VI |
| Invoicing, accounting and tax reporting | Compliance with legal requirements |
| Recording consent to the Public Offer, the Terms of Use, and this Policy | Compliance with legal requirements — Art. 11 of Law No. 675-VIII |
| Mailings, marketing communications, Service news | Consent of the data subject — Arts. 2, 11 of Law No. 2297-VI |
| Improvement of the Service, analytics, security, abuse prevention | Legitimate interest of the Controller |
3.2. Providing marketing consent is voluntary; it may be withdrawn at any time (Section 6), which does not affect the provision of the Service.
4. TRANSFER OF DATA TO THIRD PARTIES (SUB-PROCESSORS)
4.1. To provide the Service, we engage third parties to whom personal data may be transferred solely to the extent necessary for the performance of their functions and on terms of confidentiality:
| Category | Provider | Purpose |
|---|---|---|
| Payment provider | LiqPay | Processing of online payments, automatic charges |
| Hosting / infrastructure | DigitalOcean (Germany) | Hosting and storage of Service data |
| Protection against automated registrations | Google reCAPTCHA | Verification that an action is performed by a human (IP address and browser data are processed) |
| Authentication via social networks | Google, Meta (Facebook) | Sign-in and registration via a Google or Facebook account — applied only at the User's choice |
| Error monitoring | Sentry | Diagnostics of Service failures (technical data, IP address, Account identifier) |
| Real-time notifications | Pusher | Delivery of Service events to the User's interface |
| Web analytics | Google Analytics | Statistics of visits to public pages and landing pages |
| Messengers | Telegram, Viber | Delivery of bot messages to the User's End Customers |
4.2. Cross-border transfer. Since the hosting is located on servers in Germany (EU), personal data may be processed outside Ukraine, in a state that ensures an adequate level of personal data protection. Certain sub-processors (in particular Google, Meta, Sentry, Pusher) may process technical data outside Ukraine and the EU in accordance with their own privacy policies.
4.3. We may disclose data at the request of authorized state authorities in the cases and in the manner prescribed by law. We do not sell personal data to third parties.
5. DATA RETENTION PERIOD
5.1. Personal data is stored for the duration of the Account and the provision of the Service, and after termination — for the period necessary to comply with legal requirements (in particular, tax and accounting requirements) and to resolve possible disputes.
5.2. After cancellation of the Subscription, the Account is switched to the free "Start" Plan without automatic deletion of data. The User may initiate the deletion of data in accordance with Section 6.
5.3. After deletion of the Account, the data is deleted or anonymized, except for data that we are required to retain under the law (in particular, records of consent to legal documents and settlement documents).
6. RIGHTS OF THE PERSONAL DATA SUBJECT
6.1. In accordance with Article 8 of Law No. 2297-VI, you have the right to:
- know about the sources, location, and purpose of the processing of your data;
- obtain access to your personal data;
- demand the rectification, updating, or erasure of your data if it is processed in violation of the law, is inaccurate, or is outdated;
- withdraw consent to processing (including for marketing purposes);
- object to processing and demand restriction of processing;
- file complaints with the Ukrainian Parliament Commissioner for Human Rights.
6.2. Procedure for exercising your rights. A request shall be sent to the email info@salebot.com.ua. We review the request and provide a response within 30 calendar days from the date of its receipt. To fulfill certain requests, we may ask you to confirm the identity of the requester.
7. COOKIES AND SIMILAR TECHNOLOGIES
7.1. Cookies are small text files that a website stores in the browser during a visit. Similar technologies also include browser local storage (local/session storage), pixels, and counters.
7.2. The website https://salebot.com.ua uses the following categories of cookies and similar technologies:
| Category | Purpose | Legal basis |
|---|---|---|
| Technical (necessary) | Authentication, session, CSRF protection, storing the active Project and interface language | Necessity for the provision of the Service |
| Security | Google reCAPTCHA — filtering out automated registrations and sign-ins | Legitimate interest (security) |
| Analytics | Google Analytics — anonymized statistics of visits to public pages and landing pages | Legitimate interest |
| Payment (third-party) | Cookies of the payment provider on the payment page | Necessity for the provision of the Service |
7.3. Technical cookies are always used, as the Service does not function without them. You can manage cookies in your browser settings — view them, delete them, and block the setting of new ones. Disabling certain categories of cookies may limit the functionality of the Service (in particular, make it impossible to sign in to the Account).
7.4. Cookies of third-party services (Google, the payment provider) are processed in accordance with the privacy policies of those services.
8. DATA PROTECTION
8.1. We take organizational and technical measures to protect personal data from unauthorized access, loss, alteration, or disclosure, including: encryption of transmission channels (TLS), differentiation of access rights, storage of passwords in hashed form.
8.2. Card data is processed exclusively by a certified payment provider in accordance with the PCI DSS standard; we do not store full card details.
9. CHANGES TO THE POLICY
9.1. We have the right to update this Policy. The new revision is published at https://salebot.com.ua/privacy-policy with the date indicated. We notify you of material changes via the Service and/or by email.
9.2. Continued use of the Service after the changes take effect constitutes consent to the updated Policy.
10. CONTACTS
For matters concerning the processing of personal data and the exercise of your rights, please contact:
- Email: info@salebot.com.ua
- Individual Entrepreneur Mykhailo Ihorovych Fiialka, 8 Ivana Mazepy St., Yastrubove village, Ternopil district, Ternopil region, 47661, Ukraine