PUBLIC AGREEMENT (OFFER) ON THE PROVISION OF SERVICES OF ACCESS TO THE SALEBOT PLATFORM

Revision of July 18, 2026 Published at: https://salebot.com.ua/en/oferta

Language notice. This English translation is provided for convenience only. In case of any discrepancy between the English translation and the Ukrainian original, the Ukrainian version prevails. The legally binding Ukrainian version is available at https://salebot.com.ua/oferta.

This document constitutes the official public proposal (offer) of Individual Entrepreneur Mykhailo Ihorovych Fiialka to conclude an agreement on the provision of services on the terms set out below.

1. GENERAL PROVISIONS AND STATUS OF THE DOCUMENT

1.1. This Agreement is a public agreement within the meaning of Article 633 of the Civil Code of Ukraine and an agreement of adhesion within the meaning of Article 634 of the Civil Code of Ukraine. The terms of the Agreement are the same for all Users and are not subject to individual negotiation, except in cases expressly provided for by this Agreement.

1.2. By publishing this Agreement, the Contractor expressly declares its intention to consider itself bound by this Agreement in the event of its acceptance by the User (Article 641 of the Civil Code of Ukraine). This offer is a complete and unconditional proposal to conclude an agreement, and not an invitation to make offers.

1.3. The Agreement is deemed concluded from the moment of acceptance (Section 4 of the Agreement) and is effective on the terms in force at the moment of acceptance, subject to subsequent amendments in accordance with Section 15.

1.4. By accepting this Agreement, the User confirms that they have read it in full, agree to all of its terms, as well as to the terms of the Privacy Policy (https://salebot.com.ua/en/privacy-policy) and the Terms of Use (https://salebot.com.ua/en/terms-of-service), which are integral parts of this Agreement. In the event of discrepancies concerning paid services, this Agreement shall prevail.

1.5. The Contractor and the User are hereinafter jointly referred to as the "Parties", and each individually as a "Party".

Terms and Definitions

In this Agreement, the terms below are used with the following meanings:

Contractor — Individual Entrepreneur Mykhailo Ihorovych Fiialka (details — Section 16).
Service / SaleBot Platform — software (a SaaS platform) available at https://salebot.com.ua that enables the User to create and manage chatbots for the Telegram and Viber messengers with online-store functionality (catalog, cart, payment, delivery), mailings, promotions, and automation.
User — a natural person, individual entrepreneur, or legal entity that has accepted this Agreement and uses the Service.
Account — the aggregate of the User's data in the Service, access to which is provided via unique authentication credentials.
Project — a separate working unit within the Account, within which the User creates and manages bots; it is the basic unit of billing.
Plan (Pricing Plan) — the set of terms of providing access to the Service (scope of functionality, limits, cost) published on the pricing page https://salebot.com.ua.
Subscription — provision of access to the selected Plan for a defined paid period (month or year) with automatic renewal.
Active Bot Client — a unique end user of a messenger who, during the billing calendar month, has performed at least one interaction with the User's bot. The counting procedure is set out in Section 9.
Overage Charge (Overage) — an additional payment accrued in the event that the limit of Active Clients included in the Plan is exceeded (Section 6).
Pricing Page — the section of the website https://salebot.com.ua containing the list of Plans, their cost, limits, and composition, which is an integral part of this Agreement.
End Buyer — a person who interacts with the User's bot and/or purchases the User's goods or services through such bot. The Contractor is not a party to the relations between the User and the End Buyer.
Payment Provider — a limited liability company providing internet acquiring services (LiqPay), through which settlements under this Agreement are made.

2. SUBJECT MATTER OF THE AGREEMENT

2.1. The Contractor undertakes to provide the User with a service of providing access to the functionality of the SaleBot Platform in accordance with the selected Plan, and the User undertakes to accept and pay for this service on the terms of this Agreement.

2.2. The service consists in granting the User the right to use the Platform (access to software as a service, SaaS) for the independent creation, configuration, and operation of chatbots. The service is not a transfer of goods and does not entail the transfer to the User of exclusive intellectual property rights to the Platform.

2.3. The composition of the service, the scope of functionality, and the limits are determined by the selected Plan in accordance with the Pricing Page, which is an integral part of this Agreement. The Contractor has the right to change the composition and cost of the Plans in the manner set out in Section 15.

2.4. The Contractor provides the Platform as a technical tool. The Contractor is not a seller, supplier, or party to transactions concerning goods or services that the User offers or sells through its bot to End Buyers. Responsibility for such goods, services, and the content of communications rests solely with the User (Section 7).

3. TERMS OF USE OF THE SERVICE

The detailed rules for using the website and the Service are set out in a separate document, the "Terms of Use" (https://salebot.com.ua/en/terms-of-service), which is an integral part of this Agreement. The key provisions are set out below.

3.1. Registration. To use the Service, the User creates an Account by providing accurate data. The User is responsible for maintaining the confidentiality of authentication credentials and for all actions performed under their Account.

3.2. Requirements for the User. The Service may be used by a person who has reached the age of 18 and has the necessary scope of civil capacity, and, on behalf of a legal entity or individual entrepreneur, by a duly authorized person.

3.3. Permitted Use. The User undertakes to use the Service only for lawful purposes and in accordance with this Agreement, the rules of the Telegram and Viber messengers, and the requirements of the payment provider.

3.4. It is prohibited, in particular:

to distribute through bots unlawful, fraudulent, or misleading content, as well as content that infringes the rights of third parties;
to carry out unauthorized mass mailings (spam) that violate the rules of the messengers or the legislation on advertising and personal data protection;
to offer or sell goods/services whose circulation is restricted or prohibited by the legislation of Ukraine;
to perform actions that disrupt the operability of the Service, circumvent technical restrictions, Plan limits, or the billing system;
to use the Service for actions that cause harm to the Contractor, other Users, or third parties.

3.5. Consequences of Violation. In the event of a violation of clauses 3.3–3.4, the Contractor has the right to restrict or suspend the User's access to the Service, and, in the case of gross or repeated violations, to terminate the Agreement unilaterally with notice to the User, without refunding funds for the unused period consumed as a result of termination due to the User's fault.

3.6. Intellectual Property. All intellectual property rights to the Platform, its program code, design, and trade designations belong to the Contractor. The User is granted a non-exclusive, non-transferable right to use the Platform within the scope of the Plan's functionality for the duration of the Subscription. Content that the User uploads to the Service remains the User's property; the User grants the Contractor the right to process such content solely for the purpose of providing the service.

4. MOMENT AND METHOD OF ACCEPTANCE

4.1. Acceptance of this offer (full and unconditional acceptance of its terms) in accordance with part 2 of Article 642 of the Civil Code of Ukraine is the performance by the User of any of the following implicative (conclusive) actions:

registration of an Account in the Service; and/or
payment for the selected Plan.

4.2. In accordance with the Law of Ukraine "On Electronic Commerce" No. 675-VIII, the User's consent to the terms of the Agreement is recorded by technical means:

by ticking a checkbox confirming that the User has read and agrees to this Agreement, the Terms of Use, and the Privacy Policy — before completing registration and/or before payment (Article 11);
by confirming the intention by means of a one-time identifier — a code sent to the User's email and/or phone number (Article 12) — where such authentication is applied;
the Contractor sends the User a confirmation of receipt and acceptance of the order (Article 11, part 7) to the User's email.

4.3. The date and time of acceptance is deemed to be the moment the relevant action is performed, as recorded by the means of the Service. Ticking the checkbox and making the payment confirm that the User has read the Agreement, understands its terms, and agrees to them. The Contractor retains a record of the acceptance indicating the revision of the accepted documents, the date and time, the IP address, and the User's browser data.

4.4. If the User does not agree with any term of the Agreement, they have no right to use the Service.

5. PLANS AND PAYMENT PROCEDURE

5.1. The cost of the services is determined by the selected Plan in accordance with the Pricing Page. The current Plans as of this revision of the Agreement:

Plan	Monthly cost	Annual cost (−20%)
Start (Free)	UAH 0 (free, with limited functionality and limits)	—
Business	UAH 690/month	UAH 6,624/year
Pro	UAH 1,490/month	UAH 14,304/year
Max	UAH 4,900/month	UAH 47,040/year

The exact composition, limits, and current prices of each Plan are set out on the Pricing Page https://salebot.com.ua, which shall prevail over the table above in the event of discrepancies.

5.2. All prices are stated in Ukrainian hryvnias (UAH) exclusive of value added tax (VAT), since the Contractor is a payer of the single tax of the third group and is not a VAT payer.

5.3. Payment model — prepayment. The User pays the cost of the selected Plan in advance for the relevant period (month or year) before the commencement of the provision of the service for that period.

5.3.1. Annual billing period. When the annual billing period is selected, the cost of the Subscription is 80% of the sum of twelve monthly payments of the relevant Plan (a 20% discount) and is paid in a single payment in advance for the year. Automatic renewal takes place for the next annual period (Section 7).

5.4. Payment is made online through the payment provider LiqPay by bank card. The moment of payment is deemed to be the moment of receipt of confirmation from the payment provider of the successful crediting of the funds.

5.5. Settlement Documents. Settlements for the Subscription are made exclusively in non-cash form through the payment provider LiqPay (a funds transfer service / remote banking system). Confirmation of payment is the payment provider's notification of the successful crediting of the funds and the corresponding entry in the bank statement; the payment history is available in the User's Account. In the cases provided for by the current legislation of Ukraine, the Contractor provides the User with a settlement document, which is sent to the User's email and/or provided in the form of a link.

5.6. The User's payment obligation is deemed fulfilled at the moment the funds are credited. All fees of the User's issuing bank (if any) are paid by the User.

5.7. Certificates of services rendered are not generated by default; confirmation of the provision of the service is the confirmation of payment (clause 5.5) and the activation of the Plan in the Account. Upon written request of a User that is a business entity (B2B), the Parties may agree on the generation of a certificate of services rendered.

6. OVERAGE CHARGE (OVERAGE)

6.1. Billing is based on the number of Active Bot Clients per calendar month within a Project. Each Plan includes a certain limit of Active Clients specified on the Pricing Page.

6.2. If the limit of Active Clients included in the Plan is exceeded, an overage charge (overage) is applied for each Active Client above the limit.

6.3. Terms of the overage charge:

the charge rate per one Active Client above the limit: UAH 0.30 (the current rate for each Plan is specified on the Pricing Page and shall prevail);
the accrual period is a calendar month; the overage amount is calculated based on the actual number of Active Clients above the limit for the relevant month;
the spending cap (overage limit) — the User has the right to independently set in the Account the maximum amount of the overage charge per month; upon reaching the cap, no further increase of the charge is accrued, and the bot's behavior is governed by Section 9.

6.4. The overage charge is a variable amount within recurring payments. By giving consent to the Subscription, the User agrees to the possibility of accrual and debiting of the overage charge in accordance with this Section and Section 8. The Contractor discloses the amount of the accrued overage in the User's Account.

6.5. The procedure for counting Active Clients is detailed in Section 9.

6.6. Annual billing period. On Plans with an annual billing period, the overage charge (overage) is not accrued. If the included monthly limit of Active Clients is exceeded, a restriction of growth actions is applied in accordance with clause 9.2; servicing of existing End Buyers is maintained, and the bot is not stopped.

7. RECURRING PAYMENTS AND AUTOMATIC DEBITING

7.1. The Subscription provides for automatic renewal for the next equivalent period and automatic debiting of the corresponding amount from the User's payment card. By giving consent when setting up the Subscription, the User grants consent to a series of future payment transactions in accordance with the Law of Ukraine "On Payment Services" No. 1591-IX.

7.2. Tokenization. For automatic debiting, the payment provider stores the payment token of the User's card. The Contractor does not store and has no access to the full details of the User's payment card — card data is processed exclusively by the payment provider. The first payment is made with authentication under the 3-D Secure protocol.

7.3. Amount and Frequency. The cost of the selected Plan for the next period, as well as the amount of the overage charge for the previous period (if any, in accordance with Section 6), is automatically debited from the User's card.

7.4. Notice of Debiting. The Contractor informs the User in advance of the upcoming automatic renewal and the amount to be debited via the Service and/or by email. In the event of a change in the amount of the regular payment (including due to overage or a change of Plan), the Contractor notifies the User thereof before the debiting.

7.5. Right to Withdraw Consent. The User has the right to withdraw consent to automatic debiting (cancel the Subscription) at any time through the Account. Withdrawal of consent terminates further automatic debiting and does not affect transactions already made. The consequences of cancellation are set out in Section 9.

8. RIGHTS AND OBLIGATIONS OF THE PARTIES

8.1. The Contractor undertakes to:

provide the User with access to the functionality of the selected Plan after payment;
ensure the technical possibility of using the Service subject to Section 10;
provide technical support to the extent provided for by the Plan;
notify the User in a timely manner of changes to the terms of the Agreement and the Plans and of scheduled maintenance work;
provide confirmation of payment in accordance with clause 5.5;
process personal data in accordance with the Privacy Policy.

8.2. The Contractor has the right to:

change the terms of the Agreement and the composition and cost of the Plans in the manner set out in Section 15;
restrict, suspend, or terminate the provision of the service in the cases provided for by this Agreement;
engage third parties (sub-processors, subcontractors) to provide the service without the User's consent, while remaining responsible for the service.

8.3. The User undertakes to:

provide accurate data during registration and keep it up to date;
pay for the services in a timely manner and in full;
use the Service in accordance with Section 3 and the legislation;
bear sole responsibility for the content of their bots, for the goods/services offered to End Buyers, for the fulfillment of obligations to them, and for compliance with the legislation on advertising, consumer protection, and personal data protection with respect to their own End Buyers.

8.4. The User has the right to:

use the functionality of the selected Plan;
receive technical support;
change the Plan, cancel the Subscription, or delete the Account at any time;
contact the Contractor on matters related to the provision of the service.

8.5. Disclaimer Regarding the Contractor's Role. The Contractor provides only a platform tool and is not a party to transactions between the User and their End Buyers. The Contractor is not responsible for the goods, services, content, prices, or the fulfillment of the User's obligations to End Buyers.

9. LIMITS AND RULES OF USE

9.1. Counting of Active Clients. The number of Active Clients is calculated for each Project in aggregate across all bots of the Project per calendar month. One and the same unique end user of a messenger within a Project is counted once per month regardless of the number of interactions.

9.2. Exceeding the Limit. If the limit of Active Clients included in the Plan is exceeded:

an overage charge is accrued in accordance with Section 6; and/or
upon reaching the spending cap set by the User, the Service may restrict functions related to further growth (for example, servicing new Active Clients above the cap), whereby an already running bot is not stopped completely, and servicing of existing clients is maintained within the scope of the Plan.

9.3. Change of Plan (Upgrade/Downgrade).

An upgrade (switching to a higher Plan) takes effect immediately; the difference in cost for the current period may be billed on a pro-rata basis.
A downgrade (switching to a lower Plan) takes effect from the next paid period; until its expiry, the terms of the current Plan apply.

9.4. Cancellation of the Subscription. Cancellation of the Subscription terminates automatic renewal. Access to the paid Plan is maintained until the end of the paid period, after which the Account is switched to the free "Start" Plan without automatic deletion of the User's data. The procedure for further storage and deletion of data is set out in the Privacy Policy.

10. PROCEDURE FOR THE PROVISION OF THE SERVICE AND AVAILABILITY

10.1. The provision of the service commences from the moment of activation of the selected Plan after successful payment (for the free "Start" Plan — from the moment of registration).

10.2. The Contractor makes reasonable efforts to ensure the uninterrupted operation of the Service but does not guarantee continuous and error-free operation. The Service is provided on an "as is" basis within the scope of the Plan's functionality.

10.3. The Contractor has the right to carry out scheduled maintenance work, notifying Users in advance where possible. The time of scheduled work is not deemed improper provision of the service.

10.4. The Contractor is not responsible for unavailability or failures caused by the actions or inaction of third parties (the Telegram and Viber messengers, the payment provider, the hosting provider, telecommunications operators), or by circumstances beyond the Contractor's reasonable control.

11. REFUND PROCEDURE

11.1. General Rule. Since the subject matter of the Agreement is a digital service provided continuously throughout the paid period, funds for a period already consumed (provided) are not refunded.

11.2. For Users that are business entities (B2B: individual entrepreneurs and legal entities). The service is purchased for the purposes of business activity; consumer protection rules do not apply. For a period already provided (consumed), the no-refund rule applies. A refund for an unused period is possible only by separate agreement of the Parties and, as a rule, is calculated pro rata to the unprovided part of the service.

11.3. For Users that are natural persons (B2C). In accordance with the Law of Ukraine "On Digital Content and Digital Services" No. 3321-IX:

before the commencement of the provision of the service, the User gives express consent to the immediate commencement of the provision of the digital service before the expiry of the withdrawal period and confirms awareness of the loss of the right of withdrawal from the agreement within 14 days with respect to the service already provided; such consent is recorded by a checkbox at the time of ordering;
if the User withdraws from the agreement before the service has been provided in full, payment is withheld pro rata to the part of the service actually provided, and the remainder is refunded;
the refund period under a distance contract is up to 7 days from the moment a substantiated claim is satisfied.

11.4. Claim Procedure. A refund claim is submitted to the email info@salebot.com.ua, indicating the Account details and the grounds. The Contractor considers the claim and refunds the funds (where grounds exist) by the same method by which the payment was made.

12. LIABILITY OF THE PARTIES

12.1. For non-performance or improper performance of the Agreement, the Parties bear liability in accordance with the current legislation of Ukraine and this Agreement.

12.2. Limitation of the Contractor's Liability. The aggregate liability of the Contractor under this Agreement shall under no circumstances exceed the amount actually paid by the User for the last paid period of the Subscription in which the ground for liability arose.

12.3. The Contractor is not liable for the User's lost profit, indirect losses, loss of data or income, or for losses caused by the actions of third parties (messengers, the payment and hosting providers), or by errors or unlawful actions of the User themselves.

12.4. The User is solely and fully liable to End Buyers and third parties for the content of their bots, goods/services, and compliance with the legislation, and undertakes to indemnify the Contractor for losses caused by claims of third parties resulting from such actions of the User.

13. FORCE MAJEURE

13.1. The Parties are released from liability for full or partial non-performance of obligations if it is caused by circumstances of insuperable force (force majeure): military actions, a state of emergency or martial law, natural disasters, large-scale network and power supply failures, decisions of public authorities, cyberattacks, and other circumstances beyond the reasonable control of the Parties.

13.2. The Party affected by force majeure shall notify the other Party within a reasonable time. For the duration of such circumstances, the deadlines for the performance of obligations are postponed.

14. PERSONAL DATA

14.1. The terms of personal data processing are set out in the Privacy Policy published at https://salebot.com.ua/en/privacy-policy, which is an integral part of this Agreement.

14.2. The legal basis for the processing of the User's personal data is the necessity of performing this Agreement (clause 3 of part 1 of Article 11 of the Law of Ukraine "On Personal Data Protection" No. 2297-VI). For certain purposes (marketing, mailings), processing is carried out on the basis of the consent of the data subject.

14.3. By accepting this Agreement, the User confirms that they have read the Privacy Policy and are aware of their rights as a personal data subject.

15. TERM, AMENDMENT OF TERMS, AND TERMINATION

15.1. The Agreement enters into force from the moment of acceptance and remains in effect until the Parties have fully performed their obligations or until termination. The Subscription is effective for each paid period with automatic renewal until it is cancelled.

15.2. Amendment of Terms. The Contractor has the right to unilaterally amend the terms of this Agreement and the Plans. The new revision is published at https://salebot.com.ua/en/oferta with an indication of the date. The Contractor notifies Users of material changes in advance (where possible — no less than 7 calendar days in advance) via the Service and/or by email.

15.3. Continued use of the Service after the amendments enter into force constitutes the User's agreement to them. If the User does not agree with the amendments, they have the right to stop using the Service and cancel the Subscription before the amendments enter into force.

15.4. Termination of the Agreement:

by the User — by cancelling the Subscription and/or deleting the Account at any time;
by the Contractor — in the event of the User's violation of the terms of the Agreement (Section 3), with notice to the User;
by agreement of the Parties or on other grounds provided for by the legislation.

15.5. Termination of the Agreement does not release the Parties from the performance of obligations that arose prior to termination (including payment for consumed services and the overage charge).

16. CONTRACTOR'S DETAILS

Individual Entrepreneur Mykhailo Ihorovych Fiialka

Individual Taxpayer Number (RNOKPP): 3036817337
Registered address: 8 Ivana Mazepy St., village of Yastrubove, Ternopil district, Ternopil region, 47661, Ukraine
Payer of the single tax of the third group, rate 5%, not a VAT payer
Email: info@salebot.com.ua
Website: https://salebot.com.ua
Payment for services is made by payment card via LiqPay (clause 5.4). Non-cash settlements for legal entities — upon request to info@salebot.com.ua.

Revision of 2026-07-18. The current version of this document is always available at https://salebot.com.ua/en/oferta