PUBLIC AGREEMENT (OFFER) ON THE PROVISION OF SERVICES OF ACCESS TO THE SALEBOT PLATFORM

Revision of October 17, 2026 Published at: https://salebot.com.ua/en/oferta

Language notice. This English translation is provided for convenience only. In case of any discrepancy between the English translation and the Ukrainian original, the Ukrainian version prevails. The legally binding Ukrainian version is available at https://salebot.com.ua/oferta.

This document constitutes the official public proposal (offer) of Sole Proprietor Mykhailo Ihorovych Fiialka to conclude the Agreement on the provision of services on the terms set out below.

1. GENERAL PROVISIONS AND STATUS OF THE DOCUMENT

1.1. This Agreement is a public agreement within the meaning of Article 633 of the Civil Code of Ukraine and an agreement of adhesion within the meaning of Article 634 of the Civil Code of Ukraine. The terms of the Agreement are the same for all Users and are not subject to individual negotiation, except in cases expressly provided for by this Agreement.

1.2. By publishing this Agreement, the Contractor expressly declares its intention to consider itself bound by this Agreement in the event of its acceptance by the User (Article 641 of the Civil Code of Ukraine). This offer is a complete and unconditional proposal to conclude an agreement, and not an invitation to make offers.

1.3. The Agreement is deemed concluded from the moment of acceptance (Section 4 of the Agreement) and is effective on the terms in force at the moment of acceptance, subject to subsequent amendments in accordance with Section 14.

1.4. By accepting this Agreement, the User confirms that they have read it in full, agree to all of its terms, as well as to the terms of the Privacy Policy (https://salebot.com.ua/en/privacy-policy) and the Terms of Use (https://salebot.com.ua/en/terms-of-service), which are integral parts of this Agreement. In the event of discrepancies concerning paid services, this Agreement shall prevail.

1.5. The Contractor and the User are hereinafter jointly referred to as the "Parties", and each individually as a "Party".

Terms and Definitions

In this Agreement, the terms below are used with the following meanings:

• Contractor — Sole Proprietor Mykhailo Ihorovych Fiialka (details — Section 15).
• Service / Salebot Platform — software (a SaaS platform) available at https://salebot.com.ua that enables the User to create and manage chatbots for the Telegram and Viber messengers with online-store functionality (catalog, cart, payment, delivery), mailings, promotions, and automation.
• User — a natural person, sole proprietor, or legal entity that has accepted this Agreement and uses the Service.
• Account — the aggregate of the User's data in the Service, access to which is provided via unique authentication credentials.
• Project — a separate working unit within the Account, within which the User creates and manages bots; it is the basic unit of billing.
• Plan (Pricing Plan) — the set of terms of providing access to the Service (scope of functionality, limits, cost) published on the pricing page https://salebot.com.ua.
• Prepaid Plan — access to the selected Plan for a paid period (month or year) without automatic renewal. The User pays for each next period themselves (Section 6).
• Prepaid Period — the next period of the Prepaid Plan paid by the User before the current one ends (clause 6.3).
• Active Bot Client — a unique end user of a messenger who, during the billing window, has performed at least one interaction with the User's bot and has not blocked the bot. The billing window and the counting procedure are set out in Section 8.
• Pricing Page — the section of the website https://salebot.com.ua containing the list of Plans, their cost, limits, and composition, which is an integral part of this Agreement.
• End Buyer — a person who interacts with the User's bot and/or purchases the User's goods or services through such bot. The Contractor is not a party to the relations between the User and the End Buyer.
• Payment Provider — a limited liability company providing internet acquiring services (LiqPay), through which settlements under this Agreement are made.

2. SUBJECT MATTER OF THE AGREEMENT

2.1. The Contractor undertakes to provide the User with a service of providing access to the functionality of the Salebot Platform in accordance with the selected Plan, and the User undertakes to accept and pay for this service on the terms of this Agreement.

2.2. The service consists in granting the User the right to use the Platform (access to software as a service, SaaS) for the independent creation, configuration, and operation of chatbots. The service is not a transfer of goods and does not entail the transfer to the User of exclusive intellectual property rights to the Platform.

2.3. The composition of the service, the scope of functionality, and the limits are determined by the selected Plan in accordance with the Pricing Page, which is an integral part of this Agreement. The Contractor has the right to change the composition and cost of the Plans in the manner set out in Section 14.

2.4. The Contractor provides the Platform as a technical tool. The Contractor is not a seller, supplier, or party to transactions concerning goods or services that the User offers or sells through its bot to End Buyers. Responsibility for such goods, services, and the content of communications rests solely with the User (Section 7).

3. TERMS OF USE OF THE SERVICE

The detailed rules for using the website and the Service are set out in a separate document, the "Terms of Use" (https://salebot.com.ua/en/terms-of-service), which is an integral part of this Agreement. The key provisions are set out below.

3.1. Registration. To use the Service, the User creates an Account by providing accurate data. The User is responsible for maintaining the confidentiality of authentication credentials and for all actions performed under their Account.

3.2. Requirements for the User. The Service may be used by a person who has reached the age of 18 and has the necessary scope of civil capacity, and, on behalf of a legal entity or sole proprietor, by a duly authorized person.

3.3. Permitted Use. The User undertakes to use the Service only for lawful purposes and in accordance with this Agreement, the rules of the Telegram and Viber messengers, and the requirements of the payment provider.

3.4. It is prohibited, in particular:

• to distribute through bots unlawful, fraudulent, or misleading content, as well as content that infringes the rights of third parties;
• to carry out unauthorized mass mailings (spam) that violate the rules of the messengers or the legislation on advertising and personal data protection;
• to offer or sell goods/services whose circulation is restricted or prohibited by the legislation of Ukraine;
• to perform actions that disrupt the operability of the Service, circumvent technical restrictions, Plan limits, or the billing system;
• to use the Service for actions that cause harm to the Contractor, other Users, or third parties.

3.5. Consequences of Violation. In the event of a violation of clauses 3.3–3.4, the Contractor has the right to restrict or suspend the User's access to the Service, and, in the case of gross or repeated violations, to terminate the Agreement unilaterally with notice to the User, without refunding funds for the unused period consumed as a result of termination due to the User's fault.

3.6. Intellectual Property. All intellectual property rights to the Platform, its program code, design, and trade designations belong to the Contractor. The User is granted a non-exclusive, non-transferable right to use the Platform within the scope of the Plan's functionality for the duration of the Prepaid Plan. Content that the User uploads to the Service remains the User's property; the User grants the Contractor the right to process such content solely for the purpose of providing the service.

4. MOMENT AND METHOD OF ACCEPTANCE

4.1. Acceptance of this offer (full and unconditional acceptance of its terms) in accordance with part 2 of Article 642 of the Civil Code of Ukraine is the performance by the User of any of the following implicative (conclusive) actions:

• registration of an Account in the Service; and/or
• payment for the selected Plan.

4.2. In accordance with the Law of Ukraine "On Electronic Commerce" No. 675-VIII, the User's consent to the terms of the Agreement is recorded by technical means:

• by ticking a checkbox confirming that the User has read and agrees to this Agreement, the Terms of Use, and the Privacy Policy — before completing registration and/or before payment (Article 11);
• by confirming the intention by means of a one-time identifier — a code sent to the User's email and/or phone number (Article 12) — where such authentication is applied;
• the Contractor sends the User a confirmation of receipt and acceptance of the order (Article 11, part 7) to the User's email.

4.3. The date and time of acceptance is deemed to be the moment the relevant action is performed, as recorded by the means of the Service. Ticking the checkbox and making the payment confirm that the User has read the Agreement, understands its terms, and agrees to them. The Contractor retains a record of the acceptance indicating the revision of the accepted documents, the date and time, the IP address, and the User's browser data.

4.4. If the User does not agree with any term of the Agreement, they have no right to use the Service.

5. PLANS AND PAYMENT PROCEDURE

5.1. The cost of the services is determined by the selected Plan in accordance with the Pricing Page. The current Plans as of this revision of the Agreement:

The exact composition, limits, and current prices of each Plan are set out on the Pricing Page https://salebot.com.ua, which shall prevail over the table above in the event of discrepancies.

5.2. All prices are stated in Ukrainian hryvnias (UAH) exclusive of value added tax (VAT), since the Contractor applies the simplified taxation system (single tax, Group 3) and is not a VAT payer.

5.3. Payment model — prepayment. The User pays the cost of the selected Plan in advance for the relevant period (month or year) before the commencement of the provision of the service for that period.

5.3.1. Annual billing period. When the annual billing period is selected, the cost of the Prepaid Plan is 80% of the sum of twelve monthly payments of the relevant Plan (a 20% discount) and is paid in a single payment in advance for the year. An annual Prepaid Plan, like a monthly one, is not renewed automatically (Section 6).

5.4. Payment is made online through the payment provider LiqPay by bank card. The moment of payment is deemed to be the moment of receipt of confirmation from the payment provider of the successful crediting of the funds.

5.5. Settlement Documents. Settlements for the Prepaid Plan are made exclusively in non-cash form through the payment provider LiqPay (a funds transfer service / remote banking system). Confirmation of payment is the payment provider's notification of the successful crediting of the funds and the corresponding entry in the bank statement; the payment history is available in the User's Account. In the cases provided for by the current legislation of Ukraine, the Contractor provides the User with a settlement document, which is sent to the User's email and/or provided in the form of a link.

5.6. The User's payment obligation is deemed fulfilled at the moment the funds are credited. All fees of the User's issuing bank (if any) are paid by the User.

5.7. Certificates of services rendered are not generated by default; confirmation of the provision of the service is the confirmation of payment (clause 5.5) and the activation of the Plan in the Account. Upon written request of a User that is a business entity (B2B), the Parties may agree on the generation of a certificate of services rendered.

6. RENEWAL OF THE PREPAID PLAN

6.1. No Automatic Renewal. The Prepaid Plan is effective for the paid period and is not renewed automatically. The Contractor does not debit the User's payment card without the User's action and does not store or have access to the User's payment card details — card data is processed exclusively by the payment provider.

6.2. Reminders. In advance, before the paid period ends, the Contractor sends reminders to the Project owner's email about the need to pay for the next period, and also notifies the owner when the Prepaid Plan ends. Reminders are not sent if the next period has already been paid for.

6.3. Payment for the Next Period. The User pays for the next period manually in the Account in the manner set out in Section 5. Payment made before the current period ends creates a Prepaid Period that starts from the end date of the current period, so time already paid for is not shortened. No more than one Prepaid Period may be paid for at a time. A Prepaid Period may be placed on the same or a lower Plan, including with a different billing period (clause 8.4).

6.4. End of the Prepaid Plan. If the next period is not paid for, access to the paid Plan is maintained until the end of the paid period, after which the Project is switched to the free "Start" Plan without automatic deletion of the User's data. The functions of the paid Plan become unavailable until a new payment; the period of the new Prepaid Plan starts from the moment of such payment. The procedure for further storage and deletion of data is set out in the Privacy Policy.

6.5. Stopping Payment for the Next Period. To stop using a paid Plan, it is sufficient for the User not to pay for the next period; no separate cancellation action is required. Funds for a period already paid for are refunded only in the manner set out in Section 10.

7. RIGHTS AND OBLIGATIONS OF THE PARTIES

7.1. The Contractor undertakes to:

• provide the User with access to the functionality of the selected Plan after payment;
• ensure the technical possibility of using the Service subject to Section 9;
• provide technical support to the extent provided for by the Plan;
• notify the User in a timely manner of changes to the terms of the Agreement and the Plans and of scheduled maintenance work;
• provide confirmation of payment in accordance with clause 5.5;
• process personal data in accordance with the Privacy Policy.

7.2. The Contractor has the right to:

• change the terms of the Agreement and the composition and cost of the Plans in the manner set out in Section 14;
• restrict, suspend, or terminate the provision of the service in the cases provided for by this Agreement;
• engage third parties (sub-processors, subcontractors) to provide the service without the User's consent, while remaining responsible for the service.

7.3. The User undertakes to:

• provide accurate data during registration and keep it up to date;
• pay for the services in a timely manner and in full;
• use the Service in accordance with Section 3 and the legislation;
• bear sole responsibility for the content of their bots, for the goods/services offered to End Buyers, for the fulfillment of obligations to them, and for compliance with the legislation on advertising, consumer protection, and personal data protection with respect to their own End Buyers.

7.4. The User has the right to:

• use the functionality of the selected Plan;
• receive technical support;
• change the Plan in the manner set out in clause 8.4, stop paying for the next period at any time (clause 6.5), or delete the Account;
• contact the Contractor on matters related to the provision of the service.

7.5. Disclaimer Regarding the Contractor's Role. The Contractor provides only a platform tool and is not a party to transactions between the User and their End Buyers. The Contractor is not responsible for the goods, services, content, prices, or the fulfillment of the User's obligations to End Buyers.

8. LIMITS AND RULES OF USE

8.1. Counting of Active Clients. The number of Active Clients is calculated for each Project in aggregate across all bots of the Project per billing window, which is determined by the Prepaid Plan rather than by the calendar:

• for a monthly Prepaid Plan — the current paid period;
• for an annual Prepaid Plan — a monthly segment of the paid year, counted monthly from the start date of the year;
• for the "Start" Plan — the last 30 days.

One and the same unique end user of a messenger within a Project is counted once per billing window regardless of the number of interactions. End users who have blocked the bot are not counted.

8.2. Exceeding the Limit. The limit of Active Clients included in the Plan is a functional restriction of the Plan and does not entail additional payments. If it is exceeded, the bot continues to operate, and servicing of End Buyers and acceptance of orders continue uninterrupted. However, for as long as the number of Active Clients exceeds the limit, the Project catalog is available for viewing only: the User may not create, modify (including prices), copy, delete, or reorder goods and categories; the User may only take goods off sale. The restriction is lifted by switching to a higher Plan or as soon as the number of Active Clients per billing window (clause 8.1) no longer exceeds the limit, including upon the start of a new billing window. The Contractor notifies the User when the limit is approached and reached, warns of this restriction, and offers to switch to a higher Plan.

8.3. Number of Projects. Regardless of the Plan, a limit of up to 20 Projects per Account applies; Projects owned by the Account are counted. Each Project is billed separately.

8.4. Change of Plan.

• An upgrade (switching to a higher Plan) takes effect immediately after payment. The User pays the difference in the cost of the Plans pro rata to the number of days remaining until the end of the current paid period, at the prices of the same billing period (month or year); the end date of the current period does not change. While a Prepaid Period is paid for, an upgrade within the current period is unavailable.
• A downgrade (switching to a lower Plan) and a change of the billing period (from monthly to annual or vice versa) take effect from the next period: the User pays for a Prepaid Period on the selected terms (clause 6.3), and until the current period ends, the terms of the current Plan apply.

9. PROCEDURE FOR THE PROVISION OF THE SERVICE AND AVAILABILITY

9.1. The provision of the service commences from the moment of activation of the selected Plan after successful payment (for the free "Start" Plan — from the moment of registration).

9.2. The Contractor makes reasonable efforts to ensure the uninterrupted operation of the Service but does not guarantee continuous and error-free operation. The Service is provided on an "as is" basis within the scope of the Plan's functionality.

9.3. The Contractor has the right to carry out scheduled maintenance work, notifying Users in advance where possible. The time of scheduled work is not deemed improper provision of the service.

9.4. The Contractor is not responsible for unavailability or failures caused by the actions or inaction of third parties (the Telegram and Viber messengers, the payment provider, the hosting provider, telecommunications operators), or by circumstances beyond the Contractor's reasonable control.

10. REFUND PROCEDURE

10.1. General Rule. Since the subject matter of the Agreement is a digital service provided continuously throughout the paid period, funds for a period already consumed (provided) are not refunded.

10.2. For Users that are business entities (B2B: sole proprietors and legal entities). The service is purchased for the purposes of business activity; consumer protection rules do not apply. For a period already provided (consumed), the no-refund rule applies. A refund for an unused period is possible only by separate agreement of the Parties and, as a rule, is calculated pro rata to the unprovided part of the service.

10.3. For Users that are natural persons (B2C). In accordance with the Law of Ukraine "On Digital Content and Digital Services" No. 3321-IX:

• before the commencement of the provision of the service, the User gives express consent to the immediate commencement of the provision of the digital service before the expiry of the withdrawal period and confirms awareness of the loss of the right of withdrawal from the agreement within 14 days with respect to the service already provided; such consent is recorded by a checkbox at the time of ordering;
• if the User withdraws from the agreement before the service has been provided in full, payment is withheld pro rata to the part of the service actually provided, and the remainder is refunded;
• the refund period under a distance contract is up to 7 days from the moment a substantiated claim is satisfied.

10.4. Claim Procedure. A refund claim is submitted to the email info@salebot.com.ua, indicating the Account details and the grounds. The Contractor considers the claim and refunds the funds (where grounds exist) by the same method by which the payment was made.

11. LIABILITY OF THE PARTIES

11.1. For non-performance or improper performance of the Agreement, the Parties bear liability in accordance with the current legislation of Ukraine and this Agreement.

11.2. Limitation of the Contractor's Liability. The aggregate liability of the Contractor under this Agreement shall under no circumstances exceed the amount actually paid by the User for the last paid period of the Prepaid Plan in which the ground for liability arose.

11.3. The Contractor is not liable for the User's lost profit, indirect losses, loss of data or income, or for losses caused by the actions of third parties (messengers, the payment and hosting providers), or by errors or unlawful actions of the User themselves.

11.4. The User is solely and fully liable to End Buyers and third parties for the content of their bots, goods/services, and compliance with the legislation, and undertakes to indemnify the Contractor for losses caused by claims of third parties resulting from such actions of the User.

12. FORCE MAJEURE

12.1. The Parties are released from liability for full or partial non-performance of obligations if it is caused by circumstances of insuperable force (force majeure): military actions, a state of emergency or martial law, natural disasters, large-scale network and power supply failures, decisions of public authorities, cyberattacks, and other circumstances beyond the reasonable control of the Parties.

12.2. The Party affected by force majeure shall notify the other Party within a reasonable time. For the duration of such circumstances, the deadlines for the performance of obligations are postponed.

13. PERSONAL DATA

13.1. The terms of personal data processing are set out in the Privacy Policy published at https://salebot.com.ua/en/privacy-policy, which is an integral part of this Agreement.

13.2. The legal basis for the processing of the User's personal data is the necessity of performing this Agreement (clause 3 of part 1 of Article 11 of the Law of Ukraine "On Personal Data Protection" No. 2297-VI). For certain purposes (marketing, mailings), processing is carried out on the basis of the consent of the data subject.

13.3. By accepting this Agreement, the User confirms that they have read the Privacy Policy and are aware of their rights as a personal data subject.

14. TERM, AMENDMENT OF TERMS, AND TERMINATION

14.1. The Agreement enters into force from the moment of acceptance and remains in effect until the Parties have fully performed their obligations or until termination. The Prepaid Plan is effective for each paid period and is not renewed without payment for the next period (Section 6).

14.2. Amendment of Terms. The Contractor has the right to unilaterally amend the terms of this Agreement and the Plans. The new revision is published at https://salebot.com.ua/en/oferta with an indication of the date. The Contractor notifies Users of material changes in advance (where possible — no less than 7 calendar days in advance) via the Service and/or by email.

14.3. Continued use of the Service after the amendments enter into force constitutes the User's agreement to them. If the User does not agree with the amendments, they have the right to stop using the Service before the amendments enter into force, including by not paying for the next period.

14.4. Termination of the Agreement:

• by the User — by deleting the Account at any time (stopping payment for the next period only switches the Project to the "Start" Plan, clause 6.4);
• by the Contractor — in the event of the User's violation of the terms of the Agreement (Section 3), with notice to the User;
• by agreement of the Parties or on other grounds provided for by the legislation.

14.5. Termination of the Agreement does not release the Parties from the performance of obligations that arose prior to termination (including payment for consumed services).

15. CONTRACTOR'S DETAILS

Sole Proprietor Mykhailo Ihorovych Fiialka

• Individual Taxpayer Number (RNOKPP): 3036817337
• Registered address: 8 Ivana Mazepy St., village of Yastrubove, Ternopil district, Ternopil region, 47661, Ukraine
• Payer of the single tax of the third group, rate 5%, not a VAT payer
• Email: info@salebot.com.ua
• Website: https://salebot.com.ua
• Payment for services is made by payment card via LiqPay (clause 5.4). Non-cash settlements for legal entities — upon request to info@salebot.com.ua.

Revision of October 17, 2026. The current version of this document is always available at https://salebot.com.ua/en/oferta